Vida Hair & Skin Policies
RESERVATION ARRIVAL TIME
Please arrive 15 minutes prior to your reservation. If you arrive late we cannot guarantee the tenth of your service, however you will be responsible for payment in full.
We will always do everything possible to accommodate you if you’re running behind or stuck in traffic. We understand that emergencies happen. However, your tardiness can affect the remainder of our teams’ day by delaying them for their next guest. We allow a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!
* Text Messaging is currently not available. Reservations cannot be changed, canceled, or rescheduled online. You must call 973-325-0881. PLEASE MAKE SURE THAT WE HAVE YOUR CORRECT EMAIL ADDRESS and YOUR PHONE NUMBER, so you can be contacted for your reservation confirmation reminder.
CANCELATION / NO SHOW POLICY:
The time allotted for a reservation is reserved specifically for you to enjoy your service(s) and experience at VIDA. In the event that you need to cancel your reservation(s), please be sure to give us a minimum of a 48-hour notice. This allows other guests to book a reservation during this time slot. Any reservation that is canceled with less than a 48-hour notice is subject to a cancellation fee of 50% of all scheduled service(s). Any reservations that are ‘no show’ will be subject to 100% of all the scheduled service(s).
As a courtesy, all reservations made more than 48-hours before the reservation will be confirmed via e-mail, text, or phone call.
VIDA, has a strict cancellation policy. Here are the reasons why we stand behind that decision.
First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. It’s always the case that a few can ruin it for everyone.
This is also why we do not accept personal checks for payment. And in advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy.
OUR POLICY PROTECTS OUR STYLISTS:
Did you know that in our industry, most Stylists earn their income by commission? This means they do not make a salary, they do not get paid hourly. They earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their reservation or cancels with little notice, this doesn’t leave an opportunity for the Stylist to book another reservation.
OUR POLICY PROTECTS OUR CUSTOMERS:
Did you know that at VIDA, we have at any given moment, many guests waiting on a cancellation list for reservations? Also, we are booked as an entire team up to three to four weeks out, especially nights and weekends. So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their reservations.
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
CREDIT CARD ON FILE POLICY:
In order to book future reservations, VIDA requires a credit card on file. All information will be kept confidential. Your credit card will be charge accordingly for cancellations and no shows.
METHOD OF PAYMENT:
We accept all major credit cards and/or cash. We do not accept checks.
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages is 20% of the service.
All services and transactions are final. They cannot be refunded or exchanged. Transactions cannot be disputed.
Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon. The tip cannot be included.
VIDA is not responsible for personal belongings. This includes clothing getting damaged due to services being provided in salon. We do provide a safe area where you can store your belongs while you are being serviced.
PRICES SUBJET TO CHANGE WITHOUT NOTICE:
Thank you for your understanding and your loyalty!